cloud-pbx

Previously businesses were mostly carrying out their communications through traditional landline phones. Then, technology got improved and an on-premise PBX system came into the business. These phones were very expensive to install and costly to maintain. And only big enterprises can afford these phone systems. And in 1996, the technology of VoIP came into existence. In the beginning, the VoIP often referred to as cloud PBX was not that reliable and the quality it offered was also not up to the mark.  

With time, the internet speed, as well as VoIP PBX, got improved and today, a VoIP office phone offers the best call quality in the market. Furthermore, this telephony is easy to install, easy to maintain, and the expenses of this phone system are also much lower. This communication technology also offers a great number of communication features that can improve the efficiency of your correspondence. If you wish to learn in detail, how VoIP is improving business communications, continue reading! 

What is Cloud PBX and how does it Work? 

Before diving into the details of cloud VoIP, let’s first understand what a regular PBX is. PBX (Private Business Exchange) is the internal phone network your business or organization uses to call individual extensions within your office (or across remote workspaces). Your organization’s PBX is likely to be connected to the PSTN (Public Switched Telephone Network) or VoIP to make external calls. The PSTN is the circuit-switched telephones (landline phones) that connect households and businesses across the globe. VoIP is the same thing, except that all phone connections are made through the internet.   

ALSO READ THIS  Decoding Barron Trump Height: Separating Fact from Fiction

Cloud-PBX, on the other hand, is a virtual phone system that provides secure and reliable business communication through the internet. Some other names for this technology are hosted phone systems, hosted PBX, virtual phone systems, and many more. These names clearly depict that hosted PBX is a phone system that’s exclusive to your business and uses softphones and the Internet to connect callers.   

If we talk about the working of these phones, they use a different method of communication. Unlike traditional phones where your voice (analog signals) is sent through circuit wiring; a cloud office phone doesn’t work this way. It first converts the analog signals into digital data and then transmits them over the internet. These data packets, when reached at the receiver end, are converted back to their original form. The system does so to make this data an understandable message for the receiver. To your surprise, all these conversions are made within microseconds and you as a user don’t get even a hint of this. 

Features of Hosted PBX that are Responsible for Improving the Business Communications: 

Following are the benefits of cloud phone systems that are enhancing the quality of business correspondence,  

Scalability: 

The type of scalability VoIP PBX offers is unmatchable. It allows you to easily upscale or downscale your telephony network on the basis of your communication requirements. Unlike landline phones where for every new connection, you need to install a circuit wiring, VoIP facilitates you to add a phone with a few clicks. In fact, you can easily add N number of extensions with a web-based interface and that too in just a few seconds. Best of all, you don’t need to have any technical knowledge for doing these operations.   

ALSO READ THIS  LuxSky Store: The Ultimate Shopping Haven for the Fashion-Forward

Flexibility: 

The cloud technology allows you to use your phone anywhere you want; you don’t necessarily have to be present on the desk to take and make calls. The call forwarding feature of this technology allows you to communicate anywhere and anytime. Furthermore, you don’t necessarily have to buy special phones for communication. You can use your existing desk phones, laptops, mobile phones, or any internet-enabled device for making correspondence. No other phone technology offers this much flexibility. 

Affordable: 

With a hosted PBX system, you don’t have to install circuit wiring, or need any hardware. Therefore, the installation cost is almost zero. Furthermore, the maintenance cost is also on the service provider and that means you don’t need to have a team of technical staff. This also saves a lot of dollars. Also, this phone system is offering the lowest per-call cost. Hence, overall VoIP is the most affordable phone system for the business world. 

Additional Communication Features:  

Cloud PBX offers a variety of useful communication features that can improve the efficiency of your business correspondence. Call forwarding, call monitoring, call recording, instant messaging, file transfer, and many more features are available in this telephony.  

Related Post

Leave a Reply

Your email address will not be published. Required fields are marked *